A.1 Tool or platform problems

If you have a problem with one of our recommended digital tools, and have not found the answer in this book, go to the tool’s support page (listed in alphabetical order):

Of course, if you encounter a problem when using an online tool or web platform, always check your internet connection. On rare occasions, online tools and platforms may be off-line for all users. To clarify if an online service down for everyone, and not just you, check for outage reports on sites such as:

Also, some online services operate their own status pages:

Finally, note that rare outages by large providers, such as the problems faced by Amazon Web Services in November 2020, can affect other online tool platforms.